Queries or Concerns

Child Protection

As one of Dundee City Council’s professional services, the Education Department has an important responsibility in keeping the children and young people of Dundee safe from harm. This is an extension of the care and protection which you as a parent provide for your child and consequently, we see our partnership with you as extremely important in meeting that responsibility. Supporting us in this work is MASH (Multi-Agency Support Hub) and all concerns are referred to MASH for advice and guidance.

As a school we have a responsibility to act in the best interests of our pupils.

This may mean using our city wide child protection procedures which will involve communicating with other agencies, taking immediate action and recording sensitive information in order to keep your children safe.

If at any time you have child protection concerns about your child or any other child who attends this school, you are encouraged to talk about your concerns with a member of the school staff. It will also be useful for you to know that in every school, there are specially trained members of staff who are the school’s Designated Child Protection Officers. This person takes a co-ordinating role whenever a child protection concern is reported.

In our school the Designated Child Protection Officer (DCPO) is-

Mrs Veronica Bremner, supported by Mrs Pauline Cardno. Mrs Smith is the named person in the nursery.

26All staff at St Andrew's are briefed annually on Child Protection procedures and how to respond in the event of a concern or disclosure. All staff have a responsibility to protect and care for all of our pupils.

Alternatively, you can telephone Dundee’s Child Protection Line on (01382) 307999.

Complaints Procedure

Should you have cause to be unhappy or concerned about any aspect of the school, then we ask that you contact the school to arrange an appointment to discuss your concern as soon as possible. Staff can either discuss with you by telephone or a meeting can be arranged to discuss with you in person. We find that the vast majority of concerns are successfully resolved in this way. However, if you remain unhappy with the outcome of your complaint then you can contact the Education Department's Advice, Information and Support Manager, Kerry Gethins. Kerry is based in Dundee House and can be contacted by e.mail: Kerry.Gethins@dundeecity.gov.uk or by telephone: 01382 433477.